Your home is your biggest investment that you will make in your lifetime, take care of your investment by choosing the right contractor. When it comes to getting work done around your home,  it’s important that you hire a reputable and trustworthy contractor – one that is professional, knowledgeable and considerate. A qualified, professional, experienced contractor knows what results are required for Owner satisfaction, as well as, what will lead to dissatisfaction down the road.  A professional contractor will take pride in his work and will have no problem discussing your options, his previous experience, and his list of satisfied customers.

Above all, choose a home improvement contractor in which you feel comfortable with and is willing to walk you through the whole process without hesitation – Good communication is key to a successful project!

Here are 5 questions to help you select the best contractor for your next project.

1. How long has the company been in business?

The more experienced the better. Under five years is often a tell-tale sign of a potentially unstable business. 90% of contracting businesses fail within the first five years. Examine a new business with extra care before awarding your project. A professional contractor will gladly provide references and want you to speak with his past customers. Select someone you can call if a problem arises in the future.

2. Does the company carry adequate insurance?

A contractor should provide you with a Certificate of Insurance for Comprehensive Liability and Worker’s Compensation. Be very wary of the low-bid. Insurance to protect the workers and your property is a significant cost of a construction project. The contractor working without insurance, generally has no assets and nothing to lose, so you as the Owner, are totally exposed to any losses.

3. What is the contractor’s record for complaint resolution?

Automatically reject any contractor who says they never had a complaint. The best of contractors find themselves in disputes for one reason or another. The question is, not if they have had disputes, but what was done about the dispute after it occurred.

4. What is the company’s workmanship warranty?

Typically, contractor workmanship warranties are for one year or more. Longer warranties are not more valuable than shorter warranties. The professional contractor often performs well beyond the written warranty period because he knows that this is what builds customer loyalty and referrals.

5. Does the company provide sufficient details for the project being performed?

The contractor should be able to clearly explain how they plan to perform the work and what materials will be used.

  • Make sure the proposal includes a specific reference to the product, style, model, color you have chosen.
  • Manufacturer Warranty Specifications – If the project is to be warranted by a manufacturer, confirm that the agreement states that the work will conform to the manufacturer specifications.
  • Payment Terms – Schedule, terms and method of payment should be clearly detailed in the agreement. Establish an agreement regarding retainage if a certain portion of work is left incomplete or there is a “punch list”.

We run our business based on all of these guidelines, and you will find that once you get to know us, you won’t need to look any further.

DOCKHAM BUILDERS “Building your Future Since 1988”